About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  All the dresses are custom made,and it will take about 25-30 days to make.
  The shipping time also need 3-5 working days.

• Delivery time:

  Processing time: 22 business days
  Shipping Time: 3-5 business days
  We also offer rush service,and please contact us first if you need this help.
  The cost will be different according to the time you need.
  This cost is paid for prior shipping and tailors who would like to work extra time to finish the dress.

  Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .

  Shipping: by UPS ,Fedex,TNT or DHL etc.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.